Refund Policy

1. General refund policy

Refund requests are reviewed individually, taking into account the nature of the service, the amount of access already provided, and the actual use of the product.

Submitting a refund request does not guarantee approval. Each request is assessed based on the purchase details and the service usage history.

2. When a refund may be granted

A refund may be granted if paid functionality was not provided, a technical failure on our side prevented delivery, or the charge was made in error.

• duplicate payment;
• accidental charge caused by a technical issue;
• material unavailability of paid functionality due to our fault.

3. When a refund may be limited

If the user has already received access to the functionality, consumed limits, downloaded data, or otherwise used a substantial part of the service, the refund may be denied in full or in part.

4. How to submit a request

To request a refund, the user should contact support and provide the account email, payment date, amount, and a description of the reason for the request.

We may ask for additional information needed to verify the payment and the circumstances of the request.

5. Timing and payout method

If a refund is approved, it is issued using the payment method available through the payment provider for the relevant transaction.

The actual settlement time depends on the payment system, the bank, and other involved financial institutions.